Terms & Conditions
ÆON (AEON) Pre-Order Sales Policy
All ÆON pre-order sales are final. Orders will not be cancelled or refunded for any reason.
Worldwide 15-day return policy
MrSpeakers is pleased to offer a 15 day no-questions return policy. We have updated our policy to cover world-wide shipments of new headphones purchased from the www.mrspeakers.com website. The return policy applies only to new Mad Dog, Mad Dog Pro, Alpha Dog, Alpha Prime and ETHER headphone orders. Refurbished or cosmetically flawed headphones sold at a discount and headphone upgrades are not eligible for return. In addition, individually ordered accessories, including but not limited to ear pads, bags, cables, etc, are not eligible for return.
You must post mark your return within 15 days of receipt for a refund. Returned product should be in its original box, with all accessories intact, in like-new condition. Upon receipt we’ll refund the full purchase price of your product or products, minus a 10% restocking fee. Of course, shipping is not included in the refund—you pay full shipping to and from your location.
Orders returned with damage or in non-stock packaging may be assessed an additional fee for reconditioning.
All USPS Priority Mail and Express Mail, and Fedex packages are shipped with tracking and insurance and can be safely used for all orders. International First Class shipping is NOT intended for use with headphones, it is only for accessories. International First Class has little or no tracking, can take up to 2-4 weeks for delivery and can’t be insured. As such, the purchaser is liable for any loss incurred when First Class Shipping has been used for headphone shipments. We strongly recommend using Priority Mail as a cost effective alternative to First Class.
Import Taxes and Duties
Many countries charge import duties and taxes. It is the responsibility of the purchaser to be aware of local import duties. All duties and taxes are the responsibility of the purchaser.
MrSpeakers offers a 1-year warranty for parts, labor and shipping, commencing with the date of the original purchase for cables and accessories and for Mad Dog and Alpha Dog headphones. Alpha Prime, ETHER and ETHER C headphones have a two year warranty.
The warranty is transferable, provided there is documentation of the original purchase. Warranty is void and is non-transferable for products that are shipped as “Gray Market” (e.g. international customers purchasing from US resellers and shipping to a friend or freight-forwarder for export).
Warranty does not cover damage by the owner (opening the unit, dropping, damage by failure of electronics, etc.). Acts of god and all the rest of the usual caveats apply which reinforce that a warranty issue is only something MrSpeakers did wrong, or that was intrinsically wrong with the product we received from any our suppliers. We will repair or replace defective goods at our discretion.
For customers who purchased from mrspeakers.com, customers ship direct to MrSpeakers and MrSpeakers will pay return shipping. For customers who purchase through resellers the headphone is to be returned to the reseller, who ships to MrSpeakers; MrSpeakers will pay return shipping to the reseller.
Right to change product and specifications
MrSpeakers reserves the right to modify product performance and specifications at any time and without notice. Published frequency and CSD plots are for illustration and communication, and are based upon average data. Individual units will vary from this, though we maintain tight QA to ensure variance is within spec.
Signature Required on Headphone Shipments
All headphone parcels are shipped with signature required for your protection. You may request us to waive signature during checkout, however this means the purchaser assumes all risk for damage or loss.
Right to Void and Refund any Order
MrSpeakers reserves the right to void and refund any order, for any reason (with or without cause) at any time.
In the event a shipment is returned due to undeliverable address, customer isn’t available to sign or arrange alternate delivery, or customer refuses a delivery, MrSpeakers will refund the full purchase price less all shipping costs (both directions).